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There are many groups that interact with a bot before and after its deployed.
Groups such as the developers and other creators, admins, content managers, integration managers and the human agents in case the request needs to be escalated to a human.
In our minds, however, a great bot framework needs much more than the Microsoft Bot Framework offers.
Data security and privacy are issues that will become more and more important over time.
Not being able to truly customize the platform means ending up with clunky and hard to use workarounds that are bad for the success of the bot in the long term.
While a professional platform always has a learning curve, the functionality should be intuitive to use and maximize the productivity of the user in question.
Privacy and security need to be a first principle when designing a bot platform.